Providing good service means taking the time to listen. We will work with you every step of the way to make sure you receive the service you need. Our business is client-oriented and we maintain strict confidentiality and professionalism.

Keys

Please provide us with 2 sets of keys. One set is given to the walker and the other set is kept in the office for back-up. I f clients prefer to leave their keys with the building doorman we ask that 2 sets be left as well.
Please note: there is a $15 charge for a key pickup (i.e.: when a current client requires the key back after service and needs our services again or in the event of a lockout)

Walk Times/Time Windows

Walk times and windows will be set during the meet and greet. We ask for 2 hour time window. Let us know the preferred time and we will work around that schedule. (i.e. if 1 pm walk is preferred, the walker will arrive anytime between 12:00 - 2:00pm) We will of course do our best to be there at the requested time. The window is just for times when the walker/ sitter has to handle unforessen events.

Communication

We ask all clients to notify us if there is an issue with their pet. (i.e.: diarrhea, vommitting, limping) We in turn will report to the owners if we notice anything out of the ordinary regarding their pet.

Bad Weather

We request that you leave a towel for wiping down after a rainy or snowy walk. Please note: we will shorten the walks if the weather is unsafe for the dog or the dogwalker (i.e.: snow storm, hurricane, or intense heat). The remainder of the time will be spent indoors where allowed for playtime.